Role Overview: The Call Centre Administrator is responsible for reviewing and analyzing Electronic Funds Transfer (EFT) payments to identify whether they come from a customer or a third party. The role ensures proper matching of payments to accounts and resolves any discrepancies.
Qualifications:
- Minimum: Matric/Grade 12
- Advantageous: A B-degree in Finance, Accounting, Economics, Business Administration, or related fields.
- Advantageous: Certificate or Diploma in Banking/Finance or a related field.
Experience:
- 3 to 5 years in Finance, Banking, or Insurance.
Skills & Knowledge:
- Knowledge of EFT payment systems and transactions.
- Understanding of FICA and NCA regulations.
- Good communication skills (English).
Responsibilities:
- Review and validate EFT payments.
- Determine if payments are from customers or third parties.
- Compare payment details with customer records.
- Identify and resolve discrepancies.
- Maintain accurate records of payment investigations.
- Escalate suspicious activities to authorities.
- Generate regular reports on payment investigations.
- Follow ethical and regulatory guidelines in payment processing.
Competencies:
- Analytical and problem-solving skills.
- Strong written documentation abilities.
- Self-confidence and positivity.
- Persuasive and team-oriented.
- Attention to detail and task management.
Job Details:
- Category: Administration/Call Centre
- Type: Contract (Fixed Term)
- Location: Pretoria
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